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Sales terms

  • Orders
  • Payment
  • Delivery
  • Returns policy
  • Privacy

  • GENERAL TERMS OF SALE

    These general terms of sale apply to any use of and all orders placed on the website www.silikomart.com and related addresses (hereinafter the Website) of Silikomart S.r.l ( via Tagliamento, 78 - 30030 Mellaredo di Pianiga(Ve), Italy P.IVA 03712840283, R.E.A 310642, CAP. SOC. 30.000,00 € ) for the purchase of products. By placing an order, you confirm your agreement to these terms of sale, which take precedence over all previous versions or any specifications made by you, including in e-mail correspondence.

    GENERAL NOTES

    These general conditions of sale ("Terms") are governed by Italian law: the Consumer Code (Legislative Decree no. 206/2005), Section II, Distance contracts (Articles 50-67) and the rules in electronic Commerce (Legislative Decree no. 70/2003).

    1. ORDERS

    1.1 PRODUCT OFFERING

    The Products are presented in accordance with legal regulations and are as accurate as possible. There may be differences between the Products shipped and those shown on the Website or in the catalogue. You may not cancel your order or refuse delivery due to such differences, provided that they do not affect the essential features or quality of the Products. However, we cannot guarantee that the colour you see on the Website or in the catalogues matches the product colour, as the display of the colour depends in part upon the browser and monitor you are using. Silikomart cannot be held liable for inaccuracies in the photographs on the Website.

    1.2 ORDER ACCEPTANCE

    By confirming your order, you are placing a firm order. The order becomes firm for Silikomart when the payment is validated and the order is recorded.

    1.3 MINIMUM ORDER

    Silikomart sets a minimum order amount.

    2.PRICE / PAYMENT

    2.1 PRODUCT PRICES

    Product prices are shown in euros, inclusive of taxes relating to Product sales including VAT.

    2.2 PAYMENT

    Payment with PayPal/Credit Card  PayPal  is a secure payment method which allows you to pay for your articles quickly without having to share your bank details with retail websites. You just have to provide your details when you create your PayPal account. They are then encrypted and secured for good.If you already have a PayPal account, you can use it on our website to pay for your purchases quickly and completely securely. If you do not have a PayPal account, you can still opt for this payment method. When the time comes to pay, you will be redirected to a PayPal page where you can enter your bank details (and choose whether to create a PayPal account or not).

    3 SHIPMENT AND DELIVERY

    3.1 SHIPMENT CONDITIONS

    Goods are shipped to the customer with proper packaging for the shipment. In case of shipment towards non-European countries, goods are accompanied by invoice. 
    Terms of delivery are, in accordance with the legislation  INCOTERMS 2010

    • CPT - Carriage paid to - for EU customers
    • DAP - Delivery at place – for Extra EU* customers


    *For extra EU countries customs fees and/or import charges must be paid separately to the courier. These charges are not counted in the total amount of the Order. They are charged when the packaging is delivered to the country of destination, therefore the additional costs concerning the customs clearance are solely payable by the customer.

    3.2 DELIVERY COST

    Delivery costs vary according to destination and are payable by the Customer as properly stressed during the Order issue.  CALCULATE THE DELIVERY COSTS

    4. RIGHT OF WITHDRAWAL

    To the Customer, defined as “Consumer” within the meaning of Article 3 of Consumption Code, are assigned the rights referred to in the art. 64 of Consumption Code within the limits set by this legislation, therefore the right of withdrawal from the present contract is recognised, with no obligation of stating the reasons and without paying penalities, within 14 working days starting from the receipt of the good covered by contract.

    4.1 EXCERCISE OF RIGHT OF WITHDRAWAL RULES

    The right of withdrawal is meant excercised by sending, within the indicated deadline of 14 days after the receipt of the good, a written communication to: 
    SILIKOMART SRL
    VIA TAGLIAMENTO N°78
    30030 MELLAREDO DI PIANIGA (VE), ITALY

    registered letter with acknowledgement of receipt. Notice can be sent, within the same deadline, by means of fax or email through the form which can be  downloaded here , provided it is confirmed within 48h after. Customer, where he or she intends to utilise the right of withdrawal, shall make provision at his own expense to the return of the goods covered by contract within 14 working days from the date of receipt of the goods by sending them to the same address to which he will have sent a written notice of withdrawal.

    4.2 RETURN RULES

    Customer can entrust goods to a Postal or Express courier service. For purposes of returning goods Customer will afford all costs for returing goods. Please do not ship back the good COD for it will automatically be rejected. Silikomart srl reserves up to 14 days to carry out the potential repayment by means of paypal or through wire transfer. Repayment uniquely concerns the returned good value. Transport costs are never repayable. The returned item must be integral and complete of every accessory and packaging and of the original attached documents (till receipt / invoice).

    4.3 REQUISITE FOR THE EXCERCISE OF THE RIGHT OF WITHDRAWAL.

    The substancial integrity of one or more of the goods covered by the contract, their packaging and the original accompanying documents (till receipt / invoice) are essential conditions for the exercise of the right of withdrawal.

    5. PRIVACY AND PERSONAL DATA

    Customer data is processed by Silikomart in accordance with the provisions of the legislation on protection of personal data as specified in the information provided in the section  "Privacy Policy"

    6. JURISDICTION AND COURT OF JUSTICE

    Every problem associated with the application, execution, interpretation and violation of the present contract is put through to Italian jurisdiction. For whatever contestation between the parties involved in an existing contract, it will always be dealt with at Padua’s court of justice.

    SILIKOMART S.R.L, Via Tagliamento 78, 30030 Pianiga (VENEZIA), Italy
    Capitale sociale Euro 30.000,00 i.v.
    Codice Fiscale, P.IVA e numero di iscrizione presso il Registro delle Imprese di Venezia Rovigo Delta Lagunare n. 03712840283, R.E.A VE-310642
    Società soggetta all'attività di direzione e coordinamento di DDA S.r.l. società con unico socio
    © 2016 Silikomart - tutti i diritti riservati - all rights reserved