For some destinations, different couriers may be chosen at the discretion of Silikomart. Delivery times may vary depending on the recipient’s country. For more information, contact our customer service.
Returns can be made within 14 working days from the day the goods were received. Simply download the appropriate form in the “Right of Withdrawal” section, fill it out and send it via email to firstname.lastname@example.org.
Your request will be processed and you will then receive instructions detailing how to return your item(s). Once your return has been received, a credit note will be issued that you can deduct from your next order or alternatively, you can request a refund via bank transfer.
If the Customer intends to exercise their right of withdrawal, he/she must return the goods covered by the contract at his/her own expense within 14 working days from the date the goods were received to the above-indicated office. The returned product must be intact, include all accessories, be in its original packaging and include all the accompanying documents.
I have not received all the items in my order. You can contact our Customer Service team.
You have the right to return products without having to state the reasons why. When returning goods, use standard parcel post or a prepaid courier. Do not send the return as Collect on Delivery, as it will automatically be rejected. Silikomart SRL reserves the right to take up to 14 days to refund the money via PayPal or bank transfer. The refund only concerns the value of the returned item. Transportation costs are not refundable. The returned product must be intact, unused, include all accessories, be in its original packaging and include all the original accompanying documents (receipt/invoice).
CONDITION FOR EXERCISING THE RIGHT OF WITHDRAWAL The essential and sufficient condition needed for the right of withdrawal to be applicable is based on: the substantial integrity of the item (goods) covered by the contract and its packaging, in addition to the original accompanying documents (receipt/invoice).
*The Safe Ring is a support to be inserted into the mould to ensure greater stability and manoeuvrability; it is an exclusive Silikomart-patented product. It is made of a special glass fibre that, just like silicone, withstands temperatures between -60°C and +230°C (-76°F to +446°F). All Silikomart products comply with FDA and CE regulations. For more information on our compliance and certifications, visit our Certifications page.